GLOBAL CANCELLATION POLICY
United States & Canada
LUXURY SEDANS AND SUV'S - INCLUDING MERCEDES E-CLASS, 5-SERIES BMW, CHEVROLET SUBURBAN, GMC YUKON
Airport Transfers (Point-to-Point):
- Cancellations should be confirmed at least 4 hours prior to the scheduled pick-up time to avoid fees. The exact fee or policy will vary depending on location and service partner and is based on estimated transfer rate, fuel surcharge, gratuity, service charge and any additional fees as required.
Hourly Services (As Directed Services):
- For hourly services, cancellations need to be confirmed at least 24 hours prior to the scheduled start time to avoid fees.
- Services cancelled within 24 hours of the scheduled start time, may be subject to cancellation fees. The exact fee or policy will vary depending on the location and service partner and is based on the hourly rate, fuel surcharge, gratuity, service charge and any additional fees for the estimated number of hours booked.
Mexico & Caribbean; Latin & South America; UK & Europe; Middle East; Asia; Africa; Australasia
LUXURY SEDANS AND SUV'S - INCLUDING MERCEDES E-CLASS, 5-SERIES BMW, CHEVROLET SUBURBAN, GMC YUKON
Airport Transfers (Point-to-Point):
- Cancellations should be confirmed at least 24 hours prior to the scheduled pick-up time to avoid fees. The exact fee or policy will vary depending on location and service partner and is based on estimated transfer rate, gratuity, service charge and any additional fees as required.
Hourly Services (As Directed Services):
- For hourly services, cancellations need to be confirmed at least 24 hours before the scheduled start time to avoid fees.
- Services cancelled within 24 hours of the scheduled start time, may be subject to cancellation fees. The exact fee or policy will vary depending on the location and service partner and is based on the hourly rate, gratuity, service charge and any additional fees for the estimated number of hours booked.
Premium & Specialty Vehicles
PREMIUM VEHICLES INCLUDE CADILLAC ESCALADE, S-CLASS MERCEDES, 7-SERIES BMW, RANGE ROVER
SPECIALTY VEHICLES INCLUDE MERCEDES SPRINTER, EXECUTIVE & CARGO VANS, MINI-COACH, LARGE CAPACITY BUSES AND STRETCH LIMOUSINES
Airport Transfers (Point-to-Point): - Applies to all locations
Cadillac Escalade
- Cancellations should be confirmed at least 12 hours prior to the scheduled pick-up time to avoid fees. The exact fee or policy will vary depending on location and service partner and is based on estimated transfer rate, fuel surcharge, gratuity, service charge and any additional fees as required.
S-Class Mercedes, 7-Series BMW, Range Rover & Specialty Vehicles
- Cancellations should be confirmed at least 24 hours prior to the scheduled pick-up time to avoid fees. The exact fee or policy will vary depending on location and service partner and is based on estimated transfer rate, fuel surcharge, gratuity, service charge and any additional fees as required.
Hourly Services (As Directed Services): - Applies to all locations
Premium and Specialty Vehicles
- For hourly services, cancellations need to be confirmed at least 24 hours before the scheduled start time to avoid fees.
- Services cancelled within 24 hours of the scheduled start time, may be subject to cancellation fees. The exact fee or policy will vary depending on the location and service partner and is based on the hourly rate, fuel surcharge, gratuity, service charge and any additional fees for the estimated number of hours booked.
- Premium or Specialty vehicles may require a minimum number of service hours.
- Premium or Specialty vehicles may require a non-refundable deposit or full prepayment.
Special Events
INCLUDES ALL SPORTING EVENTS, CONCERTS, CONFERENCES, FESTIVALS, EXHIBITIONS
Cancellation policies for special events will vary depending on the specific event, and in most cases, will require a non-refundable deposit or full prepayment. Special events generally require a 7-day cancellation period, but it is not uncommon for a 30-day cancellation period in certain high-profile events. An event specific cancellation policy will be provided as part of the special event quote.
$50 Special Event surcharge applies to all services.